DIGITAL PRODUCTS -

DIGITAL PRODUCTS CAN ONLY BE ACQUIRED IF YOU OWN A ROOM.

YOUR ITEMS WILL BE PLACED IN YOUR ROOMS WITHIN A MAXIMUM OF 48 HOURS ;

IF THIS DEADLINE IS EXCEEDEDED DUE TO THE FLOW OF DEMANDS, THEN WE WILL MAKE SURE THAT THE SET-UPS ARE COMPLETED WITHIN A MAXIMUM OF 2 WEEKS.

NO REFUND ON DIGITAL PRODUCTS.

PHYSICAL PRODUCTS -

PLEASE ALLOW UP TO :

FRANCE | 1-3 DAYS (BUSINESS DAYS) FOR DELIVERY.

WORLD | 3-5 DAYS (BUSINESS DAYS) FOR DELIVERY.

PLEASE NOTE :

DELIVERIES MAY BE DELAYED DUE TO THE SITUATION.

MAISONOCLM CANNOT BE ACCOUNTABLE FOR CARRIER DELAYS OR DELAYS CAUSED BY HOLIDAYS, METEOROLOGICAL CONDITIONS, CUSTOMS INSPECTIONS AND OTHER CIRCUMSTANCES THAT ARE IRRELEVANT TO MAISONOCLM'S CONTROL.

ONCE YOUR ORDER IS READY TO SHIP, YOU WILL RECEIVE AN EMAIL CONFIRMATION WITH YOUR TRACKING NUMBER.

TO TRACK THE STATUS OF YOUR ORDER, YOU CAN VISIT THE OFFICIAL WEBSITE OF CHRONOPOST [DPD] AND INSERT THE GIVEN TRACKING NUMBER IN THE SPECIFIC SECTION "TRACK YOUR SHIPMENT".

IF YOU DON'T RECEIVE THAT EMAIL OR ANY UPDATE ON YOUR ORDER , PLEASE CHECK YOUR SPAM OR REACH OUT TO US.

TAXES AND DUTIES -

FOR ORDERS OUTSIDE OF THE EU : ALL APPLICABLE DUTIES SHALL BE BORNE BY THE CUSTOMER. UNFORTUNATELY WE CANNOT ESTIMATE HOW MUCH DUTIES YOU WILL PAY BUT YOUR LOCAL CUSTOMS SHOULD BE ABLE TO ESTIMATE THE PRICE.

WE ARE NOT RESPONSIBLE FOR ANY SUCH CUSTOMS DUTIES, TAXES OR REQUIREMENTS, NOR ARE WE RESPONSIBLE FOR ANY PARCELS RETURNED FOR UNPAID CUSTOMS DUTIES OR TAXES OR NON-COMPLIANCE, AND WE WILL NOT ISSUE REFUNDS UNDER THESE CIRCUMSTANCES.

MAISONOCLM CANNOT BE HELD RESPONSIBLE FOR ANY ACTION AND/OR COSTS AND/OR TAXES AND/OR DELAYS DUE TO CUSTOMS OVER WHICH IT HAS NO CONTROL.